At Xplode Apparel, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, you have the right to return the products in accordance with Romanian law, specifically Government Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals. Below, we provide information about the conditions and procedure for returns.

1. General Information

  1. Eligibility for Returns:
    • Products may be returned within 14 calendar days from the date of receiving the order, without the need to provide a reason.
    • The product must be in its original condition, unworn, unused, and with all tags and packaging intact.
  2. Exceptions:
    • Customized or personalized products are not eligible for returns, as they are made to order based on the customer’s specifications.
    • Products that show signs of wear, damage, or improper handling are not eligible for return.

2. Return Procedure

  1. Notification:
    • To initiate a return, you must notify us within the 14-day period by sending an email to office@e-xplode.com, including your name, order number, and details of the product(s) being returned.
  2. Return Shipping:
    • You are responsible for the cost of return shipping unless the product was defective or the wrong item was delivered.
    • The products must be sent to the following address:
      Str. Frezorilor, Nr. 5, Sibiu, județ Sibiu, Romania
  3. Condition Verification:
    • Upon receiving the returned product, we will verify its condition. If the return is approved, we will proceed with the refund.

3. Refunds

  1. Processing Time:
    • Refunds will be processed within 14 calendar days from the date we receive and inspect the returned product.
    • Refunds will be issued to the original payment method used for the purchase.
  2. Partial Refunds:
    • If the product is returned in a condition that diminishes its value (e.g., damaged packaging or missing components), a partial refund may be issued in accordance with applicable law.

4. Defective or Incorrect Products

If you receive a defective or incorrect product, please notify us immediately at office@e-xplode.com. In such cases:

  • We will cover the cost of return shipping.
  • You may choose to receive a replacement or a full refund.

5. Legal Right of Withdrawal

Under Romanian law, you have the right to withdraw from the purchase contract within 14 days from the date of receiving your order, without providing a reason. To exercise this right:

  1. Send a written withdrawal request to office@e-xplode.com within the 14-day period.
  2. Return the product(s) in accordance with the procedure described above.

6. Contact Information

For any questions or concerns regarding returns, please contact us: