Privacy Policy

At XPLODE Apparel, operated by ENERGY-XPLODE S.R.L., your privacy is a priority. We are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide to us when using our website. By accessing or using the site, you agree to the practices described below.

1. Who we are

Company name: ENERGY-XPLODE S.R.L.
Fiscal code (CUI): 44144202
Address: Str. Frezorilor, No. 5, Sibiu, Sibiu County, Romania
Contact e-mail: contact@e-xplode.ro

2. What data we collect

When you interact with our site, we may collect the following categories of data:

Personal information:
Name, e-mail address, phone number, billing and shipping address (provided during ordering or account registration).

Payment information:
Payment details (bank card) are processed securely through the Netopia Payments platform. We do not store and do not have direct access to your card data.

Account data:
Username, password, and other details provided when creating an account.

Order information:
Data related to purchased products, order history, and your preferences.

Technical data:
IP address, browser type, operating system, and device information, collected through cookies or similar technologies.

Marketing data:
Your preferences regarding promotional communications and your interactions with advertisements, through tools such as Google Analytics, Facebook Pixel, etc.

3. How we use your data

We use the collected data for:

  • Order processing: managing payments and product delivery
  • Service provision: account registration, login, and order management
  • Improving site experience: traffic analysis and content optimization
  • Marketing and personalization: sending tailored offers or promotions (only with your consent)
  • Security and compliance: preventing fraud and protecting the site against unauthorized activities

4. Services provided by third parties

For an optimal experience, we work with trusted partners:

  • Payment processors: Netopia Payments, in accordance with the highest security standards
  • Analytics and promotion tools: Google Analytics, Facebook Pixel, and other similar platforms
  • Delivery services: third-party couriers that handle order shipping

5. Cookies

We use cookies and similar technologies to:

  • Improve site functionality
  • Monitor traffic and user behavior
  • Retain your preferences and optimize displayed content

You can manage or disable cookies in your browser settings.

6. Data security

We apply advanced security measures to protect your personal data: encryption, secure servers, and restricted access. Payments are processed exclusively through Netopia Payments, in accordance with applicable regulations.

7. Your rights

You have the right to:

  • Access the personal data we hold
  • Request their correction or update
  • Withdraw your consent for marketing communications
  • Request the deletion of your data (within the limits permitted by law and contract)

To exercise these rights, you can contact us at contact@e-xplode.ro.

8. Policy changes

We may periodically update this Privacy Policy to reflect changes in our practices or to comply with legal requirements. We recommend that you periodically revisit the content of this page.

9. Contact

For any questions or requests related to this policy, you can contact us:

Address: Str. Frezorilor, No. 5, Sibiu, Sibiu County, Romania
E-mail: contact@e-xplode.ro