Refund policy

 

You may return the products you ordered within 14 days of the delivery date, in accordance with consumer protection legislation.

Return conditions

• Products must be unworn and unwashed and in original condition, with all labels and seals intact.
• Products must be returned in their original packaging to avoid damage during transport.
• Personalized, modified or discounted products cannot be returned, unless they are defective or were delivered incorrectly.

Return process

• Send an e-mail to retur@e-xplode.ro with your order number and the reason for the return.
• Pack the products securely and include the original invoice in the parcel.
• Send the parcel to the return address provided by our support team.
  Return costs are borne by the customer, except where the product is defective or was delivered incorrectly.

Refunds

• Once the returned parcel has been received and checked, the refund will be processed to the account used for payment within 7–14 working days.
• Shipping costs are non-refundable, except for returns caused by defective or incorrectly delivered products.

Exchanges

We do not currently offer direct exchanges.
If you would like a different version of the product, please return the original item and place a new order.

Defective or incorrectly delivered products

If you received a defective or incorrect product, please contact us immediately at retur@e-xplode.ro with a photo of the product and your order number.
We will resolve the situation as quickly as possible.